Get answers to the most common questions about our professional home management services. Can't find what you're looking for? We're here to help.
We understand that trusting someone with your most valuable asset requires careful consideration. Below you'll find detailed answers to help you make an informed decision about our services.
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Credentials, insurance, access
Response times, coverage, process
Costs, terms, guarantees
Your trust is paramount to us, and we've implemented multiple layers of security and verification:
We use military-grade security protocols for all access information:
Many clients prefer to install smart locks or keypad entry systems, which we can help coordinate and manage.
Yes, we maintain all required licenses and comprehensive insurance coverage:
Insurance certificates and license documentation are available upon request and provided to all clients before service begins.
Our emergency response varies by service tier:
Emergency situations include: water leaks, heating/AC failures in extreme weather, security system alarms, power outages affecting critical systems, and any situation posing immediate threat to your property.
Traditional property management focuses on rental properties and tenant relations. We specialize in owner-occupied homes with a completely different approach:
We provide the same level of professional attention and care to your home that you bring to your career—systematic, proactive, and reliable.
We absolutely encourage working with your existing trusted service providers. Our role is coordination and oversight, not replacement:
We believe in earning your business every month through exceptional service, not locking you into long-term commitments. Here's how it works:
Our goal is to provide such valuable service that you'll never want to cancel, but we never want you to feel trapped.
Timeline: Assessment completed within 7 days of your request, written report delivered within 48 hours of assessment.
No Obligation: Absolutely no commitment required. Many clients use our assessment simply to better understand their property's needs.
Absolutely! We understand that your needs may change based on travel schedules, life changes, or seasonal requirements:
Common Upgrade Scenarios:
Billing Adjustments: Pro-rated billing ensures you only pay for the service level you receive each month.
Our monthly fees cover all management and coordination services. Additional costs are only for actual work performed:
Separate Costs (You Pay Contractors Directly):
Guardian Service Includes: 2 vendor coordination calls per month
Peace of Mind Service Includes: Unlimited vendor coordination
Yes, we stand behind our service with multiple guarantees:
Service Level Guarantees:
Performance Guarantees:
Our comprehensive property assessment is conducted by a licensed professional and typically takes 60-90 minutes:
Phase 1: Property Walk-Around (30-45 minutes)
Phase 2: Interior Systems Review (15-30 minutes, if invited)
Phase 3: Consultation & Planning (15-30 minutes)
Emergency response times depend on your service tier and the nature of the emergency:
Urgent Issues (Equipment failures, minor leaks, electrical problems):
Routine Issues (Maintenance needs, non-urgent repairs):
Our Emergency Network Includes:
Client satisfaction is our absolute priority. We have a structured approach to ensure every concern is addressed:
Satisfaction Guarantees:
What Our Clients Say About Problem Resolution:
"When we had a miscommunication about a contractor visit, they didn't just apologize — they personally supervised the rescheduled work and credited our account. That's when we knew we had chosen the right service." - Sarah M., Greenwich CT
Absolutely! We prefer to work with contractors you already know and trust. Here's how we integrate:
Existing Contractor Integration:
Our Vendor Network Adds:
Contractor Vetting Process (for new vendors):
We're here to help! Get personalized answers and schedule your free property assessment.